Comcast-ing a wide net
114 days ago
... One of the primary concerns major corporations and brands have about the ‘whole social ... thing,’ is that it gives an incredible amount of power to the consumer. Armed with ... more than a workstation and a cause, Joe Schmoe can unravel decades of careful brand management with ... well-placed diatribe on poor customer service or faulty parts. But that may be about to ... The New York Times published ...
